Why did I tip a server at dinner $100 on a $54 tab? Attitude.
I love to reward people for making me feel good.
Why did I tip another server $10 on a $65 tab? Attitude. I match reward with how they are.
What’s the difference? Both servers are putting in the same hours on the job. But one acts like he doesn’t want to be there, while the other acts like he’s having fun making our dining experience enjoyable. It’s like he thrives on the joy of others.
The $100 tip comes out when the server greets us with a smile, has a positive and happy attitude (his “music”) and is attentive to detail. Quick drinks, accurate ordering, delivering the meals together, apologizing for any delays, quick check-ins to see if we need anything, and a few jokes or compliments mixed in for good rapport. A server like this just makes my night. The service is maybe even better than the food, and therefore I pull out the Benjamin for him. I also love to see the server’s expression when he is handed the $100 bill. He made my night, so I make his, which also makes mine again. That’s a great sequence, you feel me?!
A lousy server who won’t get more than 15% from me, and likely less from other people, has a poor attitude. He is slow to greet us, takes the order like a robot, acts like he doesn’t care if we are happy because he’d rather not be there himself, and basically has no personality. This order-taker and food delivery entity did not build rapport, we feel no connection to him, and frankly the experience was nothing I’d want to reward. Now I’m not judging, by the way. This server may have just lost his mom, or may be going through a crisis in his life, and may have good reason to be down and not sociable or on top of his game. So I’m certainly empathetic in such a case.
All I’m saying is a person’s attitude/music means so much. When I’m impressed with someone, it’s often because they are trying to impress me and make me happy. A server simply making a mealtime fun and pleasant may seem trivial. And me giving him $100 isn’t going to change his life, either. But we both come away feeling great, and we just may remember that great service and attitude gets rewarded and that giving to others is a great feeling too.
I’d love to live in a world where I’m giving a $100 tip at every meal. What a happier world that would be.
Brian Carruthers has helped thousands of business associates to become successful business owners and get out of the corporate world rat-race, and begin to spend real time with their families and doing the things that are really important to them. Brian is one of the top trainers in the network marketing industry and actually does what he teaches.